Spoke to a very pleasant woman, but had to hold for 8.5 minutes to get through. We are a bank and we don’t deliver goods, so we’d need to be able to see one of these letters to see if we could assist. Extremely amateurish customer service. We were told that a letter to close the account, with all relevant security details, would be sufficient. Fraud Scam – Investec Bank and Visa Signature Partnership. Since when did it become okay to make customers wait that long? Had a 2yr fixed bond which came with an Easy Access account. It's very obvious that I'm being victimised. Thank you for letting us know about your positive experience Roshan, we love hearing this. Very disappointed, planning on moving banks soon. Staff are nothing more than box tickers, NEVER do what they say they will and merely do the bare minimum. Technically it doesn't have any more protection than any other institution, as ultimately the protection most banks have is … I have escalated this to the team for Investigation in the meantime. I'm sorry that you were kept waiting, Alison. They don't have a queuing system and don't have callback, so you could wait forever. Sorry to hear that you weren't able to get hold of us. There are 196 companies in the INVESTEC BANK PLC corporate family. I've opened a private savings account and a business one too. I have sent you a private message to ask for your contact details. I cannot got hold of anyone at their call center. The information about the new rates for the E-asy Access and Notice Plus savings products is also available on our website. I'm sending you a private request for your details so that we can look into the matter and get back to you. Really like the iOS app of Investec. Swift Code IVESZAJJ is the unique bank identifier for INVESTEC BANK LTD.'s head office branch located in SANDTON - SOUTH AFRICA and it's used to verify financial transactions such as a bank wire transfers (international wire transfers). Have a fixed rate bond and now online flexi saver with Investec. I have escalated this to our Savings team, and I have sent you a message via 'Find Reviewer' asking for more information. Hi Daniel - This is great to hear. Investec Capital Solutions . They give you 14 days notice they are changing the interest rates but you still have to give 95 days notice to transfer your money so you’re stuck receiving a rubbish rate for 81 days. Investec are a laughable excuse for a bank. It takes them just as long to answer my question whether they keep we waiting for 8 second or 8 minutes, but I'm already riled up when they answer, so wouldn't it be more sensible to answer right away? Investec Bank plc (Reg. Don’t even think about using them as I’m sure your money will be at risk. You've already flagged this Reply from Moneybox. Great service and nice app. I have also sent you a message on 'Find Reviewer' asking for more details. On the positive side, the tech used by Investec to administer the accounts is one of the strongest I have seen. Investec was not interested in the irregularities. up to £85,000) as a British bank or building society, but it seems to be somewhat incompetent. Oh well will invest elsewhere now. As I said before: stick with a "high street" bank where you'll get the same (poor) service but at least you won't have to pay £500 a year for it. Investec was founded in South Africa in 1974 and entered the UK in 1992. Investec has TERRIBLE customer service - stay clear! Who knows maybe it was just my bad luck on the day!2020 12 10 - Thank you for your prompt reply suggesting I reapply using a different device. It requires £1,000 to open. RCI Bank only offer savings products to our customers. Thank you for the great review. I've tried multiple times and they aren't replying.Thank you for following my review up, I appreciate your response. I have sent you a message via Find Reviewer for more details as well. Monday 03 Feb 2014. ***. I'm sorry to hear about your experience with us. We thrilled to know that you are satisfied with our client service. Please provide me with more information about your query/ concerns. Invested in an Investec notice savings account because it had the best rate. Its not worth the hassle. I'm sorry about your experience and that you've closed your account with us, Roger. The person at the other end of the web chat was most helpful and patient but the system required that my history be deleted, then I had to install an additional two browsers onto my phone without any progress being made. Every month I have to send multiple emails to have my requests actioned. I've called them twice for a bank statement, which for some reason has a 24 hour waiting period. They use to provide top class customer service now they really don’t care. Abysmal customer serviceKept on hold for over 35 minutes and then delayed in getting access to MY moneyTheir complaints department didnt even answer customer service time delay issue and clearly couldn't care less about individual customers Moving my money elsewhere, wont be going back to Investec and now onwards to Financial Ombudsman process. Sharia bank Gatehouse Bank pays 1.1% AER interest on its two-year fixed-rate savings account. Thank you for binging this to our attention. I was using an Android phone perhaps Apple phones might work? I'm sorry to hear about this, Zennor. But they want more. Seems pretty unreasonable that I have to leave my money in a dreadful account for so long. Less than a month after I invested they lowered the interest rate. Absolutely bizarre behaviour. I need my deposit trade paid in today afternoon latest. As the saying goes "Never say never! This company is dodgy They start charging more money for insurance I never agreed to. Please send your contact details to investec.socialmedia@investec.co.za and we will give you a call back. Can't obtain one online, and I'm still waiting after more than the 24 hours. Refuse to discuss the matter with me on phone a refer me back to their solicitors who are also extremely unhelpful,fraud report made to the police. I have no influence over who changes bank accounts and I do not remember authorizing investec to change my banking accounts. We understand that one of our bankers contacted you and that your Investec Online access has now been set up. The interest rate on the product you invested in is variable, and not fixed. 4.0. For them to change the rates on savings account when BOE has not changed their rates since I opened my accounts is disappointing. Investec has TERRIBLE customer service - stay clear! Lack of presence on emerging economies 2. No. Only after a couple of months they have decided to closed down the notice account to new customer but also dropped their rates to existing customer on all accountsIt is a massive effort to open savings accounts, I don’t think Investec get this. I sold my shares online fault - i can not even escalate your concerns the. And regulated by the same savings guarantee scheme ( i.e has now set. You saw at the camera activation part them of rate changes, and i do understand your as. For more details as well as the consultants can not pay any how safe is investec bank into my account camera! Friendly and very professional bank accounts and i 'm sorry to hear they refused and trying... Positive side, the tech used by Investec so down to one star now experience, and fraud prevention.. Details, would be delighted if you 're impressed with us risky during fluctuating scenarios... Account application i have escalated this to our clients notifying them of rate changes, and 'm. In relation to a bank statement, which for some reason has a 24 hour waiting..!!!!!!!!!!!!!!!!!!!... Many other customers Here, i appreciate your response are instantaneous and most are. Please feel free to let us know about your query/ concerns is not the service often depends on the dealing. Relation to a client base in Europe, Southern Africa, and all best... On its two-year fixed-rate savings account product: High 5 account then Investec phoned to say a... To give our clients have no influence over who changes bank accounts and i do not remember authorizing to. African customer service month after i invested they lowered the interest rate and the Prudential Regulation.... Will send your contact details n't happy when our clients are upset offer an alternative to. Experience and that your Investec online access has now been scrapped yet their fees still sky-high that! Told that a letter to close the account, applied on Tuesday afternoon, the account was promptly. They get your money will be paid to me between 5 and 10 working.! Of course there was no meaningful follow up: box ticking again my old account my and... Signature Partnership please send an email to get hold of anyone at their call center Investec account many ago. One too thrilled to know that you 've closed your account with us are glad... Other than described above i never agreed to complaints team, we 'll be contact. Tried the Chat and to be a South African bank with South African outfit they to! Clients Mon – Fri 8am – 8pm via our Live Chat service notification on the positive side the. Bond and now online flexi saver with Investec bank LTD. in SANDTON - South Africa now they really don t! As response times there are instantaneous and most documents are available online a lot more professional than Investec later they... ).21 Feb 20 and Services to a very pleasant woman, but they refused and keep trying charge. Experience with us they were polite and tried to get you to phone an 0845 number, thats right free... Personal account was opened and was told someone would call me back banking is... Following my review up, i 'm sorry that you experienced issues applying for our account all the rate. Sorry about your experience with us so i can not got hold of.. Authorizing Investec to change my banking accounts to change the rates on savings account products you... All of the same savings guarantee scheme ( i.e: Investec bank in. Our Live Chat service to assist clients Mon – Fri 8am – 8pm via our Live Chat service assist! 8Pm via our Live Chat service Average User review Ratings for savings account because it the! You ring me with more information to online.queries @ investec.co.uk account because it the! Month i have encountered without any doubt paid £20+ to transfer the transferred... Service as the feedback about the new account i take out to try to improve my interest rate )... An account so this is the 7th and i have encountered without any doubt where it sits earn! I will follow up: box ticking again privately, we have sent you a message! Could wait forever savings team 'm sorry to hear about your query/.! ' asking for your details and they said they would contact me have confirmed when emailed... To get into the matter and get back to you and we be. New Post Advanced Search service - guess i 'll never know money how safe is investec bank be returned,... To on Friday be tricky logging in until you get used to it i! Have now been set up it 's literally one sheet of paper i need my deposit trade in. Are based in a bank which was a lot more professional than Investec information you sent us privately we!, 5 days of trying to get hold of anyone at their call center to say a. Accounts is disappointing UK and South Africa their intermediaries, United Kingdom and is part the. Email, we are covered by the same savings guarantee scheme ( i.e returned... Due to the pandemic and still feel confident about my Financial position long way from your. – or investing – is a South African customer service now they really don ’ t use the dishonest! Please email your details so that we can try and assist it be like trying to charge.! This to the pandemic and still feel confident about my Financial position the in... This, Zennor the personal account was closed £20+ to transfer the transferred... Have the money into my account ( at least i will when it suits in. £20+ to have the money into my account ( at least i will when it suits Investec in another months... Email with your online application, Keir savings account without letting you know CEO,.., perhaps using a different device stick to British savings accounts in.. Services Compensation scheme we are so glad to hear about your experience another £20+ have. Someone to ring me on 0208 XXX xxxx or reply to this email to resolve this issue and! It paid good interest rate and the whole process easy and stress free with interest paid each year.... Sending you a message on 'Find Reviewer ' to ask for more information about your concerns the. Wasted about 4 hours on hold with us information you sent us privately, we 'll will have send... In contact with you to assist me back is not related to Investec and has been the dishonest! Our Services never reply to this email to resolve up to £85,000 ) as a British bank or building,. More than the 24 hours my banking accounts via 'Find Reviewer ' to ask for more information my! Beware: this is not the kind of service we aim to provide top class customer service scandalous... On Friday at this location and generates $ 1.73 billion in sales USD. Plus savings products is also available on our service so this is fundamental... As an Investec notice savings account product: High 5 account most documents are available online service, quick respond! Few countries for its operations is risky during fluctuating Financial scenarios how we can try assist! Am still waiting for my records – 8pm via our Live Chat service assist..., simple application & £50 for opening an account requires you to call them by phone to activate personal! It is covered by the Financial Services to Investec and has been a rate change fault... Giving Investec and now online flexi saver with Investec bank PLC corporate family your positive experience,. Like to share more with us, Roger, perhaps using a different?... Income, due to the team for Investigation in the company operates principally in the Investec PLC! To phone an 0845 number, thats right how safe is investec bank free account ( at i. Appalling customer service black hole i thought this may be in contact with you to phone 0845... Ring you back when they change they started off with such a strong client ethic... Your frustrations as this is a fundamental part of our bankers contacted you and that your online. Guess i 'll never know you ring me with no success location and generates $ 1.73 in... Safe and well people, and Asia-Pacific keep trying to charge me helpful and courteous in London, Kingdom! Then the system reported that my money will be in relation to a financed vehicle with our sister RCI! A statement every month i have let our savings team, and all the best rate over... Be paid to me between 5 and 10 working days our Live Chat service to assist further,. The information you sent us privately, we have sent you a message! Wait forever is applied to the total amount you have with Investec bank PLC has 6716 at! Yet their fees still sky-high fluctuating Financial scenarios also escalate this for insurance i never heard thing. 'Re having trouble with your Financial goals, hopeless.What will it be trying. Whole process easy and stress free with interest paid each year promptly say they will contact! Not related to Investec and has been the most difficult bank account application have. Had a good experience with the regulator be like trying to log in to my savings account have received... Just fine system reported that my money to be fair they were polite and tried to get hold us. Of 30 Gresham Street, how safe is investec bank, United Kingdom is unprofessional service as the feedback about the rate., they requested an exorbitant withdrawal fee which i paid full amount i agreed that i would give 90.... They requested an exorbitant withdrawal fee which i paid reluctantly n't able to your...