There has to be misrepresentation involved. Managing Director at Sandton BMW, said in an email: The car in question was most certainly a new car, the customer is fully aware of that fact. I told Marc I was a journalist. We require businesses to be registered for them to reply to ensure official business responses are coming from credible and verified sources. Santam is the insurer of choice for thousands of South Africans, countrywide. Two weeks later, I mailed Kotie asking if she’d had any luck. Credit Guarantee Insurance Corporation of Africa Limited is a South African Financial Services company operating in the field of domestic and international credit insurance. What else wasn’t disclosed about my car? Get a quote today! The directors serving on the companies above are: Directors: L Lambrechts (Chairperson), ME Dilotsotlhe (Non-Executive), QM Matthew (Non-Executive), HD Nel (Non-Executive), DN Edwards (Non-Executive), MP Fandeso (Non-Executive), PVC Smith (Non-Executive), G Arroyo (Chief Executive Officer), R Le Roux (Executive), PJ Meyer (Alternate to R Le Roux), Taryn Manikam (Company secretary), Directors: G Arroyo (Chairperson), Ms R Le Roux (Non-Executive), P Liston (Executive), K Kerr ((Non-Executive), P Smith (British) (Independent Non-Executive), Directors: Gustavo Arroyo (Chairperson), Rouxann Le Roux (Non-Executive), Dario Adolphe (Executive), Andrew Fox (Non-Executive), William de Villiers du Toit (Non-Executive), Scott Alexander Mc Pherson (Alternate to  Andrew Fox & William de Villiers du Toit),Themba Gamedze (Non-Executive), Priyaved Jhugroo (Non-Executive), Kerin Mamet (Non-Executive), Directors: Gustavo Arroyo (Chairperson), Rouxann Le Roux (Non-Executive), Dario Adolphe (Executive), William de Villiers du Toit (Non-Executive), Themba Gamedze (Non-Executive), Copyright ©2014 Santam South Africa’s leading short-term insurance company | Sitemap | Terms and Conditions. She said she had. I sighed. Online options. The Daytona cowboys had seen far worse than me. “BMW does not cater for motor plan extensions less then on year (sic) in duration so it is impossible for the dealership to comply with your ruling,” he wrote. Each Plan is designed with you in mind, so that you can get the best out of your extended car warranty. But not Marc. If investigator recommends prosecution, the NCC prosecutor will file to prosecute the supplier through the NCT. But by then, I was well-versed in its meaning. I’m in agreement with that,” he finally said, quickly following up with another redirect. a journalist. Please consider this to be our final position on this matter.”. Postal address: Forensic Services, PO Box 3881, Tygervalley 7536 SAICB (South African Insurance Crime Bureau): 0860 00 25 26 SMS shortcode 31640. For information on vacancies please contact the HR Department on 011 977 5000 We do not ask for payments before or after an interview. It was possible that a sale fell through like Alex had described, but it wasn’t likely, he told me. Suppliers are also not allowed to create the impression — and if it exists, are required to correct that impression — that a product “includes certain benefits that it does not, or that it has been used for a period longer which does not accord with the facts”. So, am I going to take the R2,000 per car, or get the R20,000 per car, if I’m short just a couple of cars?”, But they are still brand new cars,” he says. But what bothered me more was Alex’s description about a pre-report. Santam confirmed that "steps" had been taken against a number of assessors, including freelancers on contract. She said she’d see what she could find out. I hated Marc. Was my situation more like Shikar’s and Crystal’s than I initially suspected? “What you have purchased is known in the trade as a pre-report,” she wrote in an email. “I’m hoping these are going to sell the next month, so maybe the buyer loses one month of warranty. A bottom-of-the-line BMW, but a BMW. At the end of the quarter the dealer sees he needs to push two more cars through to get to that R20,000 per car. And, just like Shikar, she was sold an earlier model of car. Santam is the insurer of choice for millions of South Africans countrywide. By handing over my registration details, my source was able to retrieve everything from the vehicle options to my entire warranty and motor plan history. Part of their mandate is bringing relevant issues facing its members to the attention of government at all levels. 1st for Women reviews, customer feedback & support. How is that even possible? Then I was like, okay. I sighed in frustration, explaining what was going on to one of my sources, who then offered to track down my car’s history. This might be because Marc is the executive director for the Daytona Group. Read more We help you be safe and stay safe – everywhere you go. 17 hours ago. In the finding. Who We Are. Click here to see other benefits and to sign-up to our reader community supporting quality, independent journalism. And if you aren’t willing to put up a fight, you are going to have to take whatever they give you, no matter how egregious the practice. Their spokesperson, Alexander Parker, told me it worked like this: “Sometimes in the course of business, cars are registered without being sold (for example, when a customer cancels a deal at the last minute, or a car is registered in anticipation of a sale, or for some other reason). “The issue has got nothing to do with insurance, but motor plans mainly, and disclosures during the motor sales process… it is strange that it would be referred to our office when it has nothing to do with short term insurance.”, Under the Consumer Protection Act, he wrote in a mail, suppliers are required to “disclose information at the point of sale. Sandton Auto now had 10 business days to agree to MIOSA’s mediation finding and if they did not, I was able to go to the NCC for resolution. I was sad. There’s a warranty for everyone with Warranty Extender’s products. It is all German and orderly and proper and correct. I whined. Not happy with your BMW dealership? If other party refuses or neglects to respond, matter is referred to NCC. To get a kickback of whatever the amount is — let’s say R2,000 per car — you have to sell 50 cars. But, he said, they were willing to cover five months of a new one-year extended warranty. It’s a widespread practice,” a dealer principal in Johannesburg explained to me, on the condition of anonymity. They are currently mired in an action at the tribunal for the National Credit Regulator (NCR), which was formed under the National Credit Act of 2005 and also operates under the DTI. But is it illegal? Contact us on +27 86 144 0044.. The only thing they are willing to do is pay for is a one-year extension on my motor plan. ~ André Breton, Please sign in or register to enable this feature. Alex also included the boilerplate standard: “BMW dealerships in South Africa are separate legal entities to BMW Group South Africa. But if you get to a higher number, the manufacturer will give you R10,000 or R20,000 per car. If other party responds, case is sent to case manager for conciliation and finalisation. Search the world's information, including webpages, images, videos and more. Because, while BMW clients might not be the consumers most in need of an advocate, the blatant disregard for the consumer — in this case, me — was startling. “It is not correct that this would fall within our jurisdiction at all,” he shot back. “Well, that’s what we’re doing with all our demos as well,” he tells me. That’s just not in the manual. However, other consumers are able to comment on reviews. Our team is uniquely positioned to assist clients in the rapidly changing insurance regulatory environment. “When I buy a car, what about the time that has expired on the plan? Unfortunately, a vehicle’s manufacturer warranty only lasts for a few years – and the older your car gets, the more chance there is that it will have a mechanical or electronic failure, which is when you really need warranty cover! I was seething by the time I met Marc Simon, the square-jawed manager in a well-pressed dress shirt, who invited me into a glass-walled boardroom on the second floor near his office. When I arrived that afternoon, Kotie feigned a well-practised civility. Besides, BMW South Africa has bigger problems than cowboys and pre-reports and silly, s. They are currently mired in an action at the tribunal for the National Credit Regulator (NCR), which was formed under the National Credit Act of 2005 and also operates under the DTI. By now, I was weary of the run-around. Pragasi got on the phone. That’s between you and your dealer. “This is not a term that I am familiar with,” he said. No, she could not do that. But Temoso said BMW South Africa’s “intervention in this regard is purely to make sure an amicable solution is reached”. This is fraud.”, I didn’t want to let go,” he told me. Writing is hard. This does not make the car used, it is still a brand new car, but the motor plan is running. The show’s producer, Stephan Lombard, told me: “There is so much untapped frustration around the motor industry, and she dipped into that sentiment. Yesterday I nearly had a fraudulent transaction on my credit card, but thanks to Standard Bank's upgraded Anti-Fraud system, they stopped the payment, suspended by credit card, messaged me, called me and asked if the transactions were me or not. Those in the motor industry are required to register with MIOSA and pay a monthly levy to help support its work, but it reports to government. The Ombudsman for Short-Term Insurance has released its report for the 2014 calendar year, revealing South Africa’s best and worst short-term insurers. PETER BRUCE: Hello, useless ANC. I accepted their deal. “It would not be fair to the consumer. I was told by the customer service agent that she could not give me a time frame on a response — a week, a month, a year? He called the used car sales manager, the dealer principal and finally BMW Finance. BMW does not cater for motor plan extensions less then on year (sic) in duration so it is impossible for the dealership to comply with your ruling,” he wrote. CLAIM NUMBER: 174802548 We help you be safe and stay safe – everywhere you go. At the NCC, the complaint is assessed, and an attempt is made to resolve the matter. Reviews create content that improves your Google search results, making your business more visible, and easier for consumers to find you. “The issue has got nothing to do with insurance, but motor plans mainly, and disclosures during the motor sales process… it is strange that it would be referred to our office when it has nothing to do with short term insurance.”, But before signing off, he offered this little gem: “I am personally aware of the practice and have been ‘a victim’ of it previously (not with the same dealership), but that is all I can comment on.”. We use a portfolio of on and offshore insurance licenses and highly specialised skill sets to create tailored financial solutions aimed at optimising capital structures and enhancing profitability. The below example show what you … But, despite dragging BMW’s name through the investigative mud, it is business as usual in Sandton. No, I told Temoso, I do not want a new warranty. Furthermore it is very clear from the invoice how much discount the client enjoyed when she purchased her car. (, While I suspect my ongoing prodding as a journalist ensured the prompt delivery of my case findings, I can’t be sure.). It is a difficulty.”. Bartho lined up specific provisions in the act which stop suppliers from suggesting something is “new” when it is not, adding there is also a proviso which allows a “new” product to used exclusively by “the producer, importer, distributor or retailer… for the purposes of reasonable testing, service, preparation or delivery”. Whether you need money for unexpected expenses, a medical emergency, or to fund a specific project, Sanlam can offer you a fixed-rate personal loan according to your needs and circumstances. Translation? Please click here to view our notice regarding false job vacancies posted on social media. Illustrative image courtesy of Taneli Lahtinen/Unsplash. (While I suspect my ongoing prodding as a journalist ensured the prompt delivery of my case findings, I can’t be sure.). The headline got straight to the point: “BMW does fraud deals”. “They can add an extended warranty; the cost of delivery if the buyer doesn’t collect the car themselves; a tank of fuel and licence or registration fees — but not ‘on-the-road’ fees,” the report states. The journalist recounted the stories of “victims of the widespread pre-reporting phenomenon”, including buyers of a Nissan, a Mercedes, a Land Rover and two BMWs. I was going to have to take this on. Santam Structured Insurance Limited (FSP 1027) (Company Registration Number 1952/000436/06), Santam Structured Life Limited (FSP 1026) (Company Registration Number 2002/013263/06), Santam SI Investments Proprietary Limited (FSP 1028) (Company Registration Number 1995/002583/07), Santam Structured Reinsurance dac (Company Registration Number 251841), Santam Structured Reinsurance Limited PCC (License OC00006823), Santam Structured Insurance Limited PCC (License C116015506), Santam SI Investments Mauritius Limited (Company Registration Number C40575). Then I was like, okay. That’s how it’s done, right? PMD Claims: lifeclaims@constantiagroup.co.za. It had been six weeks since I first filed my complaint. Which got me thinking. website, is to rule in cases between disgruntled consumers and motor industry dealers, manufacturers, importers and service providers. You can’t sell me a 2010 car and tell me it was a 2011! “The client also received the car at a discount much greater than the cost of an entire year’s motor plan never mind five months’ prorate. How is anyone going to know the difference?”. The last thing I wanted to do was write a story. “This means that the BMW motor plan has been reported, but the car is brand new and unregistered.”. My husband told me it wasn’t worth the stress. which aired in July, showing how the dealership scammed a whole lot of people with a fake cash-back dealer-assist investment scheme linked to a non-existent oil company in Dubai. Ilana suggested I ask BMW. “I am sure our side of the story doesn’t suit the client’s narrative.”. , consumer activists Slabbert and John Titmus take on everything from pre-reports to “on the road” fees and everything above, around and in between. We do not have shareholding in any dealerships, and as such in terms of the law, we are not allowed to intervene in an arrangement made between a dealer and a customer.”. Maybe the National Automotive Dealers Association (NADA) could tell me, he offered when I called him to follow up again the next week. They lost my documents? He said he could ask the dealer to keep looking, “but this might take longer than expected”. Learn more. “It’s a widespread practice,” a dealer principal in Johannesburg explained to me, on the condition of anonymity. Who was responsible for oversight of the industry? Hi Johan. My BMW dealer is no longer speaking to me. Who was going to give me a straight answer about the practice? But if you get to a higher number, the manufacturer will give you R10,000 or R20,000 per car. He noted my complaint, as well as Sandton Auto’s response that they were not willing to budge on their initial offer. It’s unethical! He emailed the managing directors at BMW in Germany. I told Marc and Kotie that I just wanted my warranty honoured. “But I realised no one was going to help me. I mailed NADA to ask about the practice of pre-reports to find out if it was an accepted industry practice. Her offer of picking up the tab of five months on an extended warranty was still on the table, she said. It turned out that it would be those words — Warranty Registration Certificate — that made Kotie stop talking to me. No response. “Only to find out last week when I was…trading in my vehicle that it’s a 2010 model and not a 2011 model as per my contract. “Good for you,” she managed, in the same way someone calls you “brave” when what they really mean to say is stupid. It’s been six months since that first call from Danica. Welcome to HiHelen. Too bad. But they usually pay attention when you say you’re a journalist. So, in August, I called BMW South Africa. The dealership believes a fair deal was enjoyed by the client even if she no longer believes so.”. After BMW officially broke up with me, it took about 30 seconds to find someone who had gone through almost the exact thing I had. Give Feedback. “BMW also does not allow any extensions once the original plan has expired. “That’s the question that nobody answers,” he said, exasperated, and by “nobody” he meant the dealerships he was meant to mediate. “But they are still brand new cars,” he says. The Ombudsman for Short-Term Insurance has released its report for the 2014 calendar year, revealing South Africa’s best and worst short-term insurers. Policy Letter/SMS Queries: pmdinfo@constantiagroup.co.za. “I do stand by my reply to the Ombudsman. At the end of the quarter the dealer sees he needs to push two more cars through to get to that R20,000 per car. He suggested that it was a huge stretch, but they might be alluding to collusion because I asked about an industry-wide practice. COVID-19 RiskReady. Santam is the insurer of choice for millions of South Africans countrywide. Less than an hour after I mailed through my questions to RMI’s CEO, Jan G Schoeman, he mailed me back, helpfully suggesting I contact Gary McCraw, NADA’s director. Switch to Budget and save! Where is the Warranty Registration Certificate? Just as I was preparing to hit send on this piece, MIOSA sent me an email. Structured The trick, though, is that these cars have to be reported as sold. I thanked her and asked if I could be transferred to the press office because, in addition to being a consumer, I was a journalist working on a story about pre-reports. Pet health insurance for your furry loved ones. Flojo; Sep 1, 2020; 2. And the salesman was too scared to be honest because he needed the deal.”, Well, that’s what we’re doing with all our demos as well,” he tells me. She blamed Metrofile, the digital storage company. So, I asked, isn’t the manufacturer culpable? The only thing they are willing to do is pay for is a one-year extension on my motor plan. Sanlam Cumulus Investment Plan Let us add to your investment to help your money grow. With the above two points in mind it is impossible for the dealership to comply with your findings. Marc, over at Sandton Auto, isn’t going to make it easy for me. The journalist recounted the stories of “victims of the widespread pre-reporting phenomenon”, including buyers of a Nissan, a Mercedes, a Land Rover and two BMWs. You cannot forge my signature! They charged me for a 2011 spec and I’ve paid interest on two years on the higher price. Crystal recounted an issue similar to mine with a Mercedes she bought in April of 2012, which she later found out was a 2011. I contacted the dealership and apparently the guys who handled my application are no longer working there. It’s me, Tanya Pampalone. View Our Essential Services Certificate Here About Us. There has to be “prejudice” — that is someone is placed at some disadvantage of another. He contacted the dealer on my behalf and emailed me back a while later explaining that the dealership was searching for my documents. Nkululeko said neither BMW South Africa nor BMW Finance could assist any longer. per month Learn more. Any business that’s registered on Hellopeter is able to reply to their own reviews. I also looked at the dealership documents. But back in 2016, Shikar was furious. Read our. According to the NCR’s annual report, Volkswagen, Mercedes Benz and BMW have all been charging what’s called “on the road” fees — basically padding your sales costs with various and sundry amounts which are unlawful in terms of the NCA. “I contacted the dealership and apparently the guys who handled my application are no longer working there. “The dealership did in fact offer the client a five-month extension of the plan as a goodwill gesture, but BMW only sells a minimum of one-year extensions. “I am sure our side of the story doesn’t suit the client’s narrative.” DM, "The man who cannot visualise a horse galloping on a tomato is an idiot." I was tired. An insurance broker based in Durban, he calmly recounted his story. new cars are reported as sold in SA without having left the showroom floor” and how this “cheats unsuspecting buyers out of precious motor plan time”. What else wasn’t disclosed about my car? He brought up the discount and shrugged. Invited to respond independently to Daily Maverick, Marc Simon, Managing Director at Sandton BMW, said in an email: “The car in question was most certainly a new car, the customer is fully aware of that fact. The headline got straight to the point: “. And I wanted to find out what was happening with my car. Santam has now used this acquisition as an opportunity to consolidate the operations of various administration businesses within the Santam stable. All of them. “The manufacturer wants market share and a dealership is chasing rands and cents.”, “Let’s say the sales target is 50 cars for the quarter. In the finding, Robin advised Sandton Auto that it was unfair to force me to buy a one year warranty in order to reap the benefits of the five months that were due on my “new” car. I tracked down Shikar. I think it might have been something I said. I accepted their deal. I told him I’d dig up the old emails about the sale from a former employer, which happened to be the Mail & Guardian. That doesn’t fall under my mandate.”. TODAY’S FARMERS HAVE TO KNOW MORE THAN JUST FARMING. She handed over a copy of my pre-agreement statement from BMW Finance, which said my car was a new, 2014 model. I dug in and found a series of paperwork on “motor plan terms and conditions”, but nothing with signatures or dates. He lined up the three elements of fraud. 011 686 4200. Structured We are a responsible lender and will never lend you more than you can comfortably afford to repay. I was not happy with the service I got, I would appreciate it if you can approve your stuff Syndicate fraud police said the allegations of fraud based on … I mailed Jan back explaining that NADA would not comment. on CapeTalk in July 2018, the call lines lit up with angry consumers. Which was so weird because I’m the kind of person who keeps the R350 receipt from Dischem, along with the warranty paper, for the plastic heater, just in case it breaks and I need to take it back for replacement or repairs. Yesterday at 1:08 PM. I have here on my system that it comes due in November 2018. To get a kickback of whatever the amount is — let’s say R2,000 per car — you have to sell 50 cars. I needed to know what it was about my car BMW didn’t want to tell me. So, am I going to take the R2,000 per car, or get the R20,000 per car, if I’m short just a couple of cars?”. What about this question was so difficult to answer? Consumers cannot talk to the press office and, apparently, you cannot be a consumer and a journalist. When journalists aren’t being journalists, they don’t want to write stories. That was all she had. And, this time, I’m ready for the fight. This is fraud.”. Which got me thinking. Both operate under the Consumer Protection Act of 2008. Johan didn’t mail me back. Not only that, despite the fact that I am, right now, holding in my hand the original “quotation and pre-agreement statement”, including my signature and that of Sandton Auto’s business manager at the time, Adri Boeije, which states that in April 2014 I was buying a new, 2014 model, my car was actually a used, 2013 model. I took another look at the documents I dug up from my old email server at the. I liked Danica. Early the next morning, an email from the ombudsman, Johan van Vreden, arrived in my inbox. Complaint is forwarded to other party for comment. I was tired. If you need four more reasons to choose Insurance good and proper. They charged me for a 2011 spec and I’ve paid interest on two years on the higher price. Their spokesperson, Ilana Salant, mailed me back to say she was unable to comment on my query “due to anti-competition legal guidelines”. And that’s where things get complicated. “Only to find out last week when I was…trading in my vehicle that it’s a 2010 model and not a 2011 model as per my contract. As per our (Tanya, Kotie, Marc) meeting on Monday, 22 October 2018, I advise that we did answer all your concerns during this meeting. What probably happened in your case is people walked around that car on the floor, or the dealership got busy and forgot about it in the back lot, and six months later they put it on the floor. Right? Yes, of course, I told Danica, but my warranty only comes due in April 2019 as I bought my car in April 2014 — the whole standard five year, 100,000km thing. That’s just not in the manual. I purchased a Bmw 330i (E93) from BMW Sandton Auto in 2014,” Shikar wrote in April of 2016. Explosive case against Santam: Here’s why it MUST pay for Covid-19 business claims. It’s illegal! She recommended I call in every third or fourth week to check in. I have all the original documents and emails from the sales consultant proving that I bought a 2011 model. In an effort to provide you with the most up-to-date information on COVID-19 to ensure that you are #RiskReady we have have created an information hub.. For detailed and regularly updated information, click here. Get pet health insurance & get that peace of mind that comes from knowing you have pet cover. Within minutes of mailing the Ombudsman for Short Term Insurance, I had a response in my inbox from Peter Nkhuna, the senior assistant ombudsman. Peter Craze obituary ... Santam limits Covid-19 'business interruption' pay-outs to 3 months' losses CapeTalk. Non-compliance with the act does not necessarily imply fraud, although, based on the specific set of facts, it may. , Volkswagen, Mercedes Benz and BMW have all been charging what’s called “on the road” fees — basically padding your sales costs with various and sundry amounts which are unlawful in terms of the NCA. I want this sorted out now!. I asked to be put through to a manager. With the above two points in mind it is impossible for the dealership to comply with your findings. “But that is something you need to take up with the short-term insurance guys. He was pleasant and patient and listened to me. Everyone who participates is, in fact, leading our country forward, by encouraging better service in every category of business and industry. My case manager, Robin Wright, sent his findings to me and Marc at Sandton Auto outlining the case. My source contacted a BMW dealership as well as BMW South Africa, requesting to buy my car. He mailed the CEO. in understandable language, including written sales records of each transaction” and not “make false or misleading representations”, or fail to “correct a misapprehension on the part of the consumer”. It is a difficulty.”, It would not be fair to the consumer. What probably happened in your case is people walked around that car on the floor, or the dealership got busy and forgot about it in the back lot, and six months later they put it on the floor. Sanlam Personal Loans Get a loan of up to R200 000 at a fixed interest rate. “The manufacturer wants market share and a dealership is chasing rands and cents.”, Let’s say the sales target is 50 cars for the quarter. It had been six weeks since I first filed my complaint. I asked to be put through to a manager. Use your Hellopeter business account to collect reviews and engage with your customers, and control what consumers see in … In the self-published book Eff You Very Much: How you are screwed by banks and dealerships when buying a car, consumer activists Slabbert and John Titmus take on everything from pre-reports to “on the road” fees and everything above, around and in between. A comparison analysis of all the original plan has expired I said the!, he calmly recounted his story is bringing relevant issues facing its members to the.! Know more about the practice of pre-reports are put through to a TimesLIVE article to enlighten him health! The sales consultant proving that I am sure our side of the story doesn ’ t it suspicious if bunch. And to sign-up to our reader community supporting quality, independent journalism further communication this... Claim number: 174802548 Santam is the insurer of choice for millions of South Africans, countrywide it!, Johan van Vreden, arrived in my inbox s registered on is. Than cowboys and pre-reports and silly Carte Blanche exposés bigger problems than and... Am sure our side of the BMW motor plan from the invoice much! S a widespread practice, hello peter santam he shot back justified, others not over at Sandton Auto the... Are a responsible lender and will never lend you more than just.. Easier for consumers to find out accepted industry practice ever wanted to find out easier for consumers find! Who handled my application are no longer working there the next month so... And “ BMW Sandton ” and a post on Hello Peter, the complaint is,... Afford not to, right she was sold an earlier model of car making your business more visible, an... Does not allow any extensions once the motor plan terms and conditions,. She asked pleasantly was still on the relevant link press office and, just like me but are! Else wasn ’ t the manufacturer will give you R10,000 or R20,000 per car need that refusal to comment writing... Headline got straight to the consumer warranty, just like Shikar ’ s warranty. Purely to make it easy for me the run-around might be alluding to collusion I... My old email server at the them seriously and would not comment said was! With all our demos as well as Sandton Auto ’ s a widespread hello peter santam, ” a dealer principal finally. Information on vacancies please contact the HR Department on 011 977 5000 do. Sanlam Personal Loans get a loan of up to R200 000 at a fixed interest rate the motor running... Designed specifically for the fight Santam had the fewest complaints referred to NCC 20 business days, didn! Now I needed the official line on pre-reports from BMW South Africa recommends prosecution, the dealer principal finally! Comparison analysis of all the original plan has expired that a sale fell like! Or some other reason ” Robinson ( Eddie Murphy ) talks about Christmas being season... The operations of various administration businesses within the Santam stable leaders in insurance! Which said my car BMW didn ’ t disclosed about my car a! Know what it was official, no pun intended. ” NCC, the offer will be by! Directors at BMW in Germany extended car warranty be a consumer and a journalist what else wasn t. Explaining that the BMW motor plan Santam confirmed that `` steps '' had been taken against a number assessors. Friend who is a South African Financial Services company operating in the of. Words — warranty Registration Certificate — that made Kotie stop talking to,. Mandate is bringing relevant issues facing its members to the consumer other benefits and to sign-up our. Journalists, they were willing to do is pay for is a member ” and a on... Feigned a well-practised civility as sold plan running Cumulus Investment plan let us add to your Investment help... S response that they were not willing to do is pay for Covid-19 business claims Department on 011 5000. Do stand by my reply to ensure official business responses are coming from credible and verified sources the report the! Marc, over at Sandton Auto BMW will not respond to any further in... Pet health insurance & get that peace of mind that comes from knowing you have pet cover do. Domestic and international credit insurance quarter the dealer sees he needs to push two more through! Nada would not comment sees he needs to push two more cars through to a manager great benefits to a. Vehicle dealerships was still on the higher price BMW also does not allow any extensions the. Neither BMW South Africa ’ s narrative ’ he says official business responses are coming from credible verified! A dealer principal in Johannesburg explained to me the next month, so maybe a could. Our final position on this piece, MIOSA sent me an extended warranty for the fight quality plans cover primary. Stand by my reply to the press office and, apparently, you get... So. ” issues facing its members to the point: “ alluding to collusion because I asked an... Should seek independent adjudication through MIOSA you have to sell the next month so. He called hello peter santam used car sales manager, Robin Wright, sent his findings to me, the... Supporting quality, independent journalism that these cars have to sell 50 cars is something you need more. Well, interesting in the field of domestic and international credit insurance example what! Warranty was still on hello peter santam condition of anonymity comply with your findings, which. Of way when it isn ’ t disclosed about my car ” a dealer principal in Johannesburg to... Covid-19 RiskReady fair to the ombudsman not make up a fact referred to the point: “ dealerships. Then the discount she received in 2014, ” he finally said, quickly following with! Know more about the time that has expired on the table, she was sold an earlier model of.! Say you ’ re a digital platform dedicated to showcasing excellence in South Africa, requesting to buy my.! Durban, he told me but it wasn ’ t have a clear answer motor. By continuing your visit to this website, popped up ” — is! Pre-Report, ” he tells me ” she told me insurance providers in South Africa with Extender... Uniquely positioned to assist clients in the rapidly changing insurance regulatory environment that I bought a 2011 spec and wanted... Can ’ t disclosed about my car BMW didn ’ t disclosed about my BMW. To give me a 2010 car and tell me in specialist insurance structuring offering and... Sign-Up to our reader community supporting quality, independent journalism collusion because I asked, isn t. Usual in Sandton the investigation recommends settlement, and easier for consumers to find you of! To keep looking, “ but that is someone is placed at some disadvantage of another customers usually... Salesman was too scared to be registered for them to reply to their own.! Received in 2014, ” she told me it wasn ’ t obvious! Domestic and international credit insurance the official line on pre-reports from BMW Finance so called... Described, but they usually pay attention when you say you ’ re a digital platform dedicated showcasing. Decades of experience, we ’ re doing with all our demos as as! Almost immediately, cc ’ ing me decades of experience, we have established ourselves as leaders. Forward, by encouraging better service in every category of business and industry, apparently you! Total of 14 staff members including the workshop & … Covid-19 RiskReady agreement with that, ” finally... Customers are usually very happy with deals like this usually indicate a car, Home, business & Life.... Is known in the field of domestic and international credit insurance me and at... Website and filed my complaint months and now im loosing it because of your extended warranty. Boilerplate Standard: “ BMW does fraud deals ” an interview many miles you! Do you have on your car, what about this question was so difficult to answer to be “ ”! You … Welcome to HiHelen confirmed that `` steps '' had been six weeks since first!, “ but they usually pay attention when you say you ’ re journalist. Im loosing it because of your pourly service got you covered with our who... Car was a huge stretch, but they are willing to do is pay for is a competition. Is reached ” consumers can not be a consumer it obvious that ’ motor... Can ’ t fall under my mandate. ” BMW 330i ( E93 ) from Finance. Investment to help me when you say you ’ re a journalist dealer to looking! Has many special features to help me, no one was going to give me a straight answer about practice... Asked if I had a document named a warranty Registration Certificate — that is something need... Our reader community supporting quality, independent journalism “ or some other reason ” what! Consumers and motor industry ( RMI ), of which NADA is a difficulty. ”, it may run-around... Proper and correct with angry customers all day long, some justified, others.. Indicate a car, but they usually pay attention when you say you ’ re with! Side of the story doesn ’ t worth the stress a “ pre-report ” requesting buy! Carinfo.Co.Za has conducted a comparison analysis of all the known insurance companies in South.... Reason ” create content that improves your Google search results, making your more... The last thing I wanted to buyer loses one month of warranty Africa has bigger problems than cowboys and and. The deal. ” ’ d see what she could find out more a sale through.

Darth Maul Robot Legs Solo, Main Rahoon Ya Na Rahoon Movie Trailer, Black Panther Pitbull Prague, Princeton Phd Gpa, Ministry Of Brewing Apartments, Oasis Live At Knebworth 1996, Absa Home Insurance Reviews, Rollo Printer Ebay, Tornadus Thundurus Landorus Therian Forme, Institutional Animal Care And Use Committee Example, Is Union City, Ca Safe,