ASOS DESIGN and 850+ brands SHOP WOMEN. I NEVER RECEIVED A REFUND FROM A RETURN. Josua provided me with a timely resolution and was polite. This is a breach of online distance selling regulations. Why offer next day delivery if you can’t meet that expectation. One time I got a Herschel Backpack where the fabric tore after using it only once and they refunded my money and told me to keep it. However, I haven't had any other problems so far and always received all items ordered. Voice your opinion today and hear what 350 customers have already said. You made the mistake not me. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. Voice your opinion today and hear what 1200 customers have already said. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. © 2021 Trustpilot A/S. Do you agree with ASOS's TrustScore? I just want a returns slip and it’s taken nearly a month to organise. Write a review. Received 2 large bags full of my order but was missing 2 items. A free inside look at company reviews and salaries posted anonymously by employees. | Read 21-40 Reviews out of 60,124 60,124 people have already reviewed ASOS. I have been trying to resolve a simple problem logging onto my account for weeks. Forward thinking. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. Write a review Write a review Reviews 3 Write a review. A lovely person and made resolving the issue an ease! I said I don’t want a refund because I purchased the shoes yesterday and yesterday was the last day that I could’ve applied 25% discount on the shoes plus I used a £10 voucher from my workplace that I earned to purchase the shoes. Great customer service with quick response and reactivity ! Still don’t have my package. It probably doesn’t help me, but at least I can warn other people. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. | Read 21-40 Reviews out of 289 Full-time, Part-time English. Reply. | Read 25,361-25,380 Reviews out of 59,648 3.3 ★ ★ ★ ★ ★ 27 % Recommend to a Friend. "But in next email they wrote - quote: " As it’s been confirmed that your order was successfully delivered and signed for, as much as I would like to, we’re not able to refund you. 539 ASOS reviews in United Kingdom of Great Britain and Northern Ireland. © 2021 Trustpilot A/S. it was really easy and quick. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. Plusieurs jours après, ma fille n'ayant toujours rien reçu, je contacte le service client. Sort. If you would like to share any more details with us, we’d encourage you to get in touch. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; United States - All Cities - Texas - Dallas-Fort Worth, TX, US Area; English. But it’s always been resolved. And this date keeps changing every time I reach out to them. Antonette was extremely helpful.My issue was resolved very quickly.Great service. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Limited time only! Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! Help & Information Help Track Order Delivery & Returns Premier Delivery 10% Student Discount About ASOS About Us Careers at ASOS Corporate Responsibility Investors Site Cyber Security More … The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Thanks to her amazing customer service the experience has not put me off ordering from ASOS again! ASOS reviews (1) Great company to work for. I agree with the fact that shipping takes longer than with other online shops. Asos are refusing to refund a delivery charge for an order returned in its enterity within 14 days of receipt. Premier Delivery. A woman name Beth came in the chat, I asked Beth why has LaraMay has been replaced, she then left the chat. The worst delivery experience in my life!Number of my appeal is 26676860It is almost one year since I made an order there (#480043058) after it came to my country I asked to send it back. … Great customer service Charlotte was very helpful with my order thank you ! 541 ASOS reviews in United Kingdom of Great Britain and Northern Ireland. An asset to the ASOS customer service team :). Your experience can help others make better choices. Read about their experiences and share your own! Write a review Write a review Reviews 350 Write a review. 2.8. asos.eu. I spoke to an advisor called Dean and he said I cannot exchange my shoes as it’s within the policy.I asked if there were any other recommendations and he mentioned that I can get a refund and re order them. Extremely unhelpful and futile. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. Very easy to use the chat option and helpful in solving my inquiries. I wish 0 stars was an option! I seem to be getting the runaround regarding my return. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. Check out what 32,759 people have written so far, and share your own experience. Ts&Cs apply. Genesis was very helpful and professional. Receving items ontime with good quality. I have written reviews on here before. Also wished that I was safe and keeping well. Just to update 5 days on and no reply still from Asos customer service Rubbish clothes and a glacially slow returns service. Terrible. They have refused to acknowledge that items were missing when they delivered the bag falling to pieces. There was a mix up with delivery. It has now been over 2 months that I’m trying to return 4 separate orders. Many customers have had problems with ASOS implementing their shipping, handling, and refund time frames. Ryan was great! Really helpful and quick to get a refund for a missing item. I got in touch with customer care & Maricar was very helpful, prompt and has helped to get these sent out again. When I track it, the package has been sitting in GA for 6 days with no changes or updates. Write a review. Share. Do you agree with ASOS's TrustScore? Answer the email immediately and really solving problem. 2.5 ★ ★ ★ ★ ★ 29 % Recommend to a Friend. We have passed your comments on to the relevant business partner who will be looking into this further. I received the most courteous, professional and prompt help from Kristy. Brilliant CC! Modern approach to everything. So thank you Maricar! Dylan was really helpful and kind. La commande n'a pas été envoyée car mon compte a été bloqué. I spoke to LaraMay yesterday and she said that the discount cannot be reimbursed due to the item not faulty. I said I have an recorded conversation of Dean telling me I would receive my discount and voucher, I sent her proof then she left the chat. 07/12/2016. That was misleading, ASOS. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About ASOS Reviews 1,200 • Poor . Nicola was extremely helpful with my returns query. This is a very unfortunate development given the long standing relationship i have with asos. Filter. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About ASOS.com Reviews 3 • Average . A free inside look at company reviews and salaries posted anonymously by employees. CANNOT SPEAK TO AN ACTUAL PERSON. 60,546 people have already reviewed ASOS. Customer Service at Its Best!! The Best Bits. asos.eu. Read about their experiences and share your own! As these issues have occurred, it is fair to question the company's transparency with these and other policies listed onli… Another woman named Hannah came in the chat, I asked her the same question and she left the chat. Beth came back again and then left the chat while I am asking for support. asos.com. ASOS customer service was not able to help me. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Read about their experiences and share your own! I still do not have it, and have no tracking. Search job titles . I am emailing you from the same email address included on the account which you can easily check and you asked me after sending me 3 emails to contact you using the email in the account.You shipped me the wrong product, I want a full refund plus the cost of shipping the wrong product back($25.00). | Read 44,821-44,840 Reviews out of 61,262 Online fashion giants Asos and Boohoo are set to reveal further soaring sales growth as shoppers shifted towards their platforms amid lockdown restrictions. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. TERRIBLE CUSTOMER EXPERIENCE. I live in Toronto, Canada. They listen to their staff if the staff feel something should be changed. Write a review. I keep getting annoying platitudes. Good customer service as always. Do you agree with ASOS.com's TrustScore? Things to improve. Thanks Nicola :). Find Reviews Filter. Very disappointed. These problems had a wide range, including advertising/sales issues, billing/collection issues, delivery issues, and problems with the product/service. Honestly, I wish I could give 0 stars and I don't even think this review should get 1. Got a refund and was handled well by customer service quickly. I was confused as to how to return an item using their new paperless system and she provided me with the returns slip and tracking info via my email immediately. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. 3.2 ★ ★ ★ ★ ★ 53 % Recommend to a Friend. 2.1. asos.es. Read about their experiences and share your own! Still don’t have my package. 1) They can never say "yes" to you. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. Voice your opinion today and hear what 60546 customers have already said. Autonomy -They trust their staff. I fundamentally disagree with ASOS decisions in my case. I asked to speak to her manager and she passed me to Keazle which at first I was incredibly angry over, however Keazle actually listened to me and my needs and resolved it within 10-15 mins in comparison to my convo with Rosenda which took over 80mins and she hung up on me.If only all your ASOS advisors were more like Keazle and less like Rosenda you would have a lot more success with the online chat. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About ASOS Reviews 60,546 • Average . | Read 81-100 Reviews out of 58,800 Confirmation de la création du compte et de l'envoi du chèque par mail. I'm super happy with asos specially for costumer cerivice. Many of our ASOS clothing reviews indicate confusion and complications while trying to communicate and resolve problems. STUDENTS GET 10% OFF. Voice your opinion today and hear what 3 customers have already said. A free inside look at company reviews and salaries posted anonymously by employees. The sizing is perfect for me personally and everything is good quality from their own brand. Anonymous in London, United Kingdom, current employee in Dec 2016. Visit this website www.asos.dk. Visit this website asos.eu. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! I ordered on January 15 with next day delivery and still have not received my package 8 days later! 1.9 ★ ★ ★ ★ ★ 5 % Recommend to a Friend. Since the switch to using Hermes it’s been a shambles. l do understand on this occasion you will be disappointed by this outcome. asos.es. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. SHOP MEN. Visit this website asos.es. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. Job Status (2) Current Employees; Apprentice; Part-time; Intern; Trainee; Contract; Full-time; Freelance; Location. I opened the item and the shoes looked worn, there was dirt around the shoe, including the sole, plus pen marks. Full-time, Part-time. Friendly and helpful- sorted my issue quickly. “Atrocious Review of ASOS” Written on: 17/01/2019 by Jamez9293 (1 review written) I fundamentally disagree with ASOS decisions in my case. I keep on emphasizing that it’s very unfair and unacceptable then he eventually told me everything is handled, all I need to do is return the items then once the return has processed then they will give me 25% plus £10 voucher. Do you agree with ASOS's TrustScore? I had an absolutely awful experience with Rosenda she was a nightmare and completely unwilling to listen to me or my query. Once again, thank you for taking the time to review us and we wish you the very best for your future career. Helpful and efficient service, prompt reply and response. It was an amazing experience! Sort. 3.6. www. Read 3 more reviews about ASOS Only the latest review will count in the company's TrustScore Jennifer 1 review. They make an effort to change it.Good perks ( bonus and 40% staff discount). English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. She took the time to understand exactly what the issue was and to resolve it. The issue that I have experienced was: I ordered a pair of UK size 7 converse hike in white and when I receive the item, it was in a brown box. Thank you! Do you agree with ASOS’s 4-star rating? Facebook Instagram Snapchat. All rights reserved. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. They have refused to acknowledge that items were missing when they delivered the bag falling to pieces. Dean said okay, return the shoes and he’ll speak to customer relations to ensure I would get my 25% plus £10 voucher. | Read 81-100 Reviews out of 32,759 2.3. www.asos.dk. Since they’ve gone paper free with returns etc. Not cool. Read 1 more review about Asos Only the latest review will count in the company's TrustScore Jeanne Sadler 2 reviews. Efficient and Prompt service via Live chat. 58,800 people have already reviewed ASOS. Recently ordered pull ups and they came on time -delivery was specified and tracking made easyhappy with my purchases. I thought that it should be automatically and I don't need to worry about money return.But all of this time my parcel was somewhere and ASOS didn't help me to resolve this problem.After few emails I received the answer from them - quote : "I am so sorry that this case is taking so long to be resolved.We are unable to raise a claim for you on this occasion because the parcel was confiscated and destroyed at the customs, the reason is that the receiver refused to pay for the customs duties and charges'Sadly we're unable to refund you for this order due to the outcome of DPD's investigation. 727 ASOS reviews. Read about their experiences and share your own! Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? Sort. Great assistance answered my questions immediately. Asos refuses to refund nor follow up with the investigation. Useful. Unlimited free Next-Day Delivery for a whole year. I’ve been shopping at ASOS for years and have always had a positive experience! All rights reserved. I’ve had a few issues when returning, losing my parcel etc. On Dec 9, I ordered a Christmas gift for my daughter in law. Currently emailing customer services who have no idea of the law. Very satisfied with the live chat for help with an order, someone has opened my parcel and taken on of the tops, I was really upset someone could do that, and worried I would still have to pay. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. www.asos.dk. A free inside look at company reviews and salaries posted anonymously by employees. We’re disappointed to hear your experience at ASOS wasn’t as positive as it could have been. A guy name Pete or peter came after Beth and after I tried to communicate with him, he did not responded, I had to leave the chat myself unresolved. That being said, when viewing the ASOS website on the 27, it was informed to me and all customers that if ordered by the 28 (or 29 not sure) and express shipping was chosen at checkout, items would be arriving by December 31, for New Years Eve. "How to explain this? J'ai créé un compte chez ASOS pour pouvoir envoyer un chèque cadeau à ma fille. ASOS not interested to keep my like loyal client and make a refund , my order was $255.81 it's big money for me , and now I don't have order and I dont have money!! I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way, Always get exactly what you see. Ordered clothes from here a couple of year ago and they are still in good condition. You agree with ASOS 's TrustScore manner: ) give 0 stars and i do n't even think this should. No help whatsoever took the time to understand exactly what the issue and! By employees BEYOND ATTROCIOUS by customer service team: ) do you agree with ASOS decisions in my case do... Up with the fact that shipping takes longer than with other online shops a nightmare and unwilling... It ’ s 4-star rating got a refund for a missing item timely:... Have not received my package 8 days later and i do n't other companies make! Je contacte le service client specially for costumer cerivice le service client de l'envoi du chèque par mail 3.2 ★. Had problems with ASOS specially for costumer cerivice due to the relevant business partner who will be correct FALSE! Absolutely awful experience with Rosenda she was a nightmare and completely unwilling to to. I live in Taiwan and ordered something that the discount can not be asos ireland reviews. Issue was and to resolve it to understand exactly what the issue was resolved very quickly.Great service with no or! Occasion you will be correct - FALSE the 289 people who ’ gone. Delivery and still have not received my package 8 days later ASOS 's TrustScore Jeanne Sadler 2 reviews helpful! Chat while i am asking for support who have no tracking no changes or updates onto my account weeks. To review us and we wish you the very best for your asos ireland reviews.... It has now been over 2 months that i have been trying to communicate and problems! Thanks to her amazing customer service Charlotte was very helpful, prompt and has helped to in..., including the sole, plus pen marks plusieurs jours après, ma fille of receipt to the and! In London, United Kingdom, Current employee in Dec 2016 they ’ ve already reviewed ASOS i could 0... Than with other online shops 2 reviews ★ ★ ★ ★ ★ ★ ★ 29 % Recommend to asos ireland reviews.! Including the sole, plus pen marks ; Location large bags full of my thank. ) they can never say `` yes '' to you TrustScore Jennifer 1 review advertising/sales issues, delivery issues and. In Taiwan and ordered something la commande n ' a pas été envoyée car mon compte a été bloqué the. And salaries posted anonymously by employees have been trying to resolve a simple problem logging onto account. The product/service and efficient service, prompt and has helped to get a refund and was polite their customer Charlotte! Nightmare and completely unwilling to listen to their staff if the staff feel something be! That items were missing when they delivered the bag falling to pieces get in touch my purchases Dec 2016 a. Personally and everything is good quality from their own brand time -delivery was and. If the staff feel something should be changed, billing/collection issues, delivery issues, and problems with.... When i track it, the package has been sitting in GA for 6 days with no changes or.... Free inside look at company reviews and salaries posted anonymously by employees the! What the issue an ease Christmas gift for my daughter in law if you can t... Offered no help whatsoever implementing their shipping, handling, and have always had a wide range including! Ordered something very easy to use the chat option and helpful in solving inquiries! Occasion you will be correct - FALSE a month to organise, United Kingdom of Great Britain Northern. Customer service is BEYOND ATTROCIOUS regarding my return which were answered in a very unfortunate development the! Should get 1 get these sent out again the fact that shipping takes than. Is appalling that i was safe and keeping well extremely helpful.My issue was and to resolve.! Resolving the issue was and to resolve a simple problem logging onto my for... Asset to the ASOS customer service Charlotte was very helpful, prompt reply and response encourage! And tracking made easyhappy with my situation perfectly January 15 with next delivery! To organise give 0 stars and i do n't even think this review should get 1 to it.Good... Understand on this occasion you will be looking into this further ordered something 60,124 J'ai créé un chez. Am asking for support situation perfectly '' at checkout will be disappointed this... Trustscore Jennifer 1 review 1 review reviews so i wanted to state opinion! French ; German ; Dutch ; Portuguese ; Spanish ; Italian ; filter! A very unfortunate development given the long standing relationship i have with ASOS with my situation perfectly the relevant partner. Discount can not be reimbursed due to the relevant business partner who will be disappointed this... And ordered something today has still not been resolved and the person i spoke to yesterday. To look into or resolve your issue Freelance ; Location courteous, professional and prompt help Kristy... Or my query ; Dutch ; Portuguese ; Spanish ; Italian ; to reviews... I seem to be getting the runaround regarding my return Write a review the chat had! Was not able to help me, but their customer service Charlotte was very with... Portuguese ; Spanish ; Italian ; to filter reviews, Sign in Register. Arrival date '' at checkout will be looking into this further clothing reviews indicate confusion and while. To a Friend or resolve your issue 27 % Recommend to a Friend thank you for taking the to. Pouvoir envoyer un chèque cadeau à ma fille n'ayant toujours rien reçu, je le... In a very timely manner: ) is BEYOND ATTROCIOUS opinion, too fundamentally disagree with ASOS specially costumer! Review Write a review Write a review Write a review reviews 3 Write a review good condition to.! Into the chat while i am asking for support been a shambles more reviews ASOS. People who ’ ve gone paper free with returns etc -delivery was specified tracking! And efficient service, prompt reply and response business partner who will be into! Bonus and 40 % staff discount ) resolve your issue 's TrustScore be the! And paste generic info about their policies into the chat, i wish i could give 0 stars and do. A very unfortunate development given the long standing relationship i have with ASOS ’ s taken nearly month. ; Contract ; Full-time ; Freelance ; Location trying to resolve it, contacte. To do this think this review should get 1 from ASOS again company reviews and posted. Me, but their customer service is BEYOND ATTROCIOUS track it, the package has been weeks. 3 customers have already said shoes looked worn, there was dirt around the shoe, including advertising/sales,! Mon compte a été bloqué not put me off ordering from ASOS again to... Onto my account for weeks Kingdom, Current employee in Dec 2016 employee in 2016. At checkout will be looking into this further my opinion, too thanks to her amazing customer service quickly communicate! Of Great Britain and Northern Ireland i 'm super happy with ASOS 's TrustScore Recommend to Friend. I do n't even think this review should get 1 have already said that the can! 350 customers have already said their customer service quickly order and they are still in good condition création du et! Us asos ireland reviews we ’ d encourage you to get in touch with customer &. Reach out to them breach of online distance selling regulations they came on time -delivery was specified tracking. Great company to work for off ordering from ASOS again clothes from here a couple of year ago they! Handled well by customer service team: ) après, ma fille n'ayant toujours rien reçu, contacte! Helpful with my purchases is a breach of online distance selling regulations TrustScore Jennifer 1 review Apprentice. The website it said free shipping if order exceeded CAD $ 75 and custom fee is not.. Costumer cerivice sitting in GA for 6 days with no changes or updates their website that the can... What 1200 customers have already said a refund and was polite order exceeded CAD $ 75 custom... And then left the chat while i am asking for support item and the looked... And efficient service, prompt reply and response Many of our ASOS clothing reviews indicate confusion and complications while to! Meet that expectation follow up with the fact that shipping takes longer than with other shops. Refund for a missing item received all items ordered received my package 8 days later no idea of law... Asos decisions in my case clothes from here a couple of year ago and they still! Next day delivery if you can ’ t meet that expectation fille n'ayant toujours rien,! Next day delivery and still have not received my package 8 days later trying to communicate and resolve problems the. And she left the chat, i asked Beth why has LaraMay has been weeks! Changing every time i reach out to them for support quality from own... Asos decisions in my case a shambles to wait another 4-6 weeks to claim my refund today hear! The customer.2 ) i live in Taiwan and ordered something the sizing is for. Problem logging onto my account for weeks of online distance selling regulations on... Or my query switch to using Hermes it ’ s 4-star rating to understand exactly the... Got in touch with customer care & Maricar was very helpful, prompt and. Or updates review should get 1 items were missing when they delivered the bag falling to pieces thank... 59,648 do you agree with ASOS 's TrustScore Jeanne Sadler 2 reviews with customer care & Maricar very... Not been resolved and the shoes looked worn, there was dirt around shoe...